Shipping policy

At EPITONIQ™, we believe your skincare experience should feel effortless from the moment you order to the moment it arrives.

Below, you’ll find everything you need to know about how we process, ship, and deliver your order.

Order Processing

We work to prepare and ship your order as quickly as possible. Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During promotional periods, holidays, or times of high order volume, processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your delivery.

Shipping Rates & Free Shipping

We offer complimentary standard shipping on qualifying orders.

Free shipping eligibility is based on the current order minimum displayed on our website or at checkout. Minimum purchase requirements and promotional shipping offers may change periodically.

For orders that do not qualify for complimentary shipping, available shipping options and applicable rates will be calculated and displayed at checkout.

Delivery Times

Delivery times vary based on your location, selected shipping method, and carrier.

Please note that estimated delivery times begin once your order has shipped and do not include order processing time.

While we make every effort to ensure timely delivery, carrier delays, weather conditions, and other circumstances beyond our control may occasionally impact arrival dates.

Tracking Your Order

Once your order is on its way, you’ll receive an email with tracking details.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. While we’ll do our best to assist, we cannot guarantee address changes once an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

Lost, Delayed, or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer care team.

For damaged deliveries, we recommend keeping the original packaging and taking photographs of the affected items so we can better assist you.

We’ll work with you to review the situation and determine the appropriate next steps.

Shipping Destinations

Available shipping destinations and delivery options are displayed at checkout. Certain products or locations may be subject to shipping restrictions.

Need Assistance?

We’re here to help make your EPITONIQ experience seamless.

For questions about your order, shipping, or delivery, please reach out through our website.